SmartRentNaija

SMART RENT'S REFUND POLICY

3. REFUND POLICY

Every user of Smart Rent upon signing up with the platform accepts the following refund conditions:

  • Refund is not automatic, whatever the circumstance.
  • Within the 48 hours of holding the Tenant’s payment in escrow, starting from the minute the payment is made, if the Tenant confirms the property and it does not meet his expectations, he is assured of full refund, without any charge applicable.
  • Where a Tenant does not confirm property within 48 hours of making payment, starting from the minute the payment is made, and does so afterwards, rejecting the property and asking for a refund attracts a service charge in favour of Smart Rent.
  • The service charge provided for in (iii) above is 50% of the initial 3% of the Rental value paid by the Tenant.
  • Refund shall be made to the Tenant’s account with which the payment was made and not otherwise.
  • Upon every successful refund, the hitherto landlord – tenant relationship that would have been established is severed.
  • Every misunderstanding arising from the above stated policies shall not be actionable.